Comments on: Arc Solutions takes it personally… http://www.thecruftofmybrain.com/2009/08/11/arc-solutions-takes-it-personally/ Purging my mental dust bunnies Wed, 25 Jan 2012 13:59:50 +0000 hourly 1 http://wordpress.org/?v=3.3.1 By: Bennie Grant http://www.thecruftofmybrain.com/2009/08/11/arc-solutions-takes-it-personally/comment-page-1/#comment-10763 Bennie Grant Thu, 03 Sep 2009 13:42:22 +0000 http://www.thecruftofmybrain.com/?p=441#comment-10763 <blockquote cite="#commentbody-10758"> <strong><a href="#comment-10758" rel="nofollow">scott </a> :</strong>Bennie, I haven’t forgotten about this. Just gotten busy. Hopefully I’ll have some time in another week or two.</blockquote> No probs - just let me know :)

scott :Bennie, I haven’t forgotten about this. Just gotten busy. Hopefully I’ll have some time in another week or two.

No probs – just let me know :)

]]> By: scott http://www.thecruftofmybrain.com/2009/08/11/arc-solutions-takes-it-personally/comment-page-1/#comment-10758 scott Thu, 03 Sep 2009 12:20:24 +0000 http://www.thecruftofmybrain.com/?p=441#comment-10758 Bennie, I haven't forgotten about this. Just gotten busy. Hopefully I'll have some time in another week or two. Bennie, I haven’t forgotten about this. Just gotten busy. Hopefully I’ll have some time in another week or two.

]]> By: scott http://www.thecruftofmybrain.com/2009/08/11/arc-solutions-takes-it-personally/comment-page-1/#comment-9958 scott Wed, 12 Aug 2009 20:28:34 +0000 http://www.thecruftofmybrain.com/?p=441#comment-9958 Bennie, thanks for the info. I should be able to run through a test in the next week or two. Gotta take care of paying customers first! If things really are improved I'll happily post about it. I'll also post about what I think is still wrong, if anything. No worries on the "personal" aspect. A company responding politely to a disgruntled customer is always a good thing. Bennie, thanks for the info. I should be able to run through a test in the next week or two. Gotta take care of paying customers first!

If things really are improved I’ll happily post about it. I’ll also post about what I think is still wrong, if anything.

No worries on the “personal” aspect. A company responding politely to a disgruntled customer is always a good thing.

]]> By: Bennie Grant http://www.thecruftofmybrain.com/2009/08/11/arc-solutions-takes-it-personally/comment-page-1/#comment-9955 Bennie Grant Wed, 12 Aug 2009 19:55:48 +0000 http://www.thecruftofmybrain.com/?p=441#comment-9955 I would also say, please view this activity for what it is meant - which is a blog post that has been noticed by someone at Arc - and responded to. We know we're not perfect - no software company is! - and value the feedback from the field - both Cisco & partners. We're not taking it personally - "we're taking an interest" :) Cheers I would also say, please view this activity for what it is meant – which is a blog post that has been noticed by someone at Arc – and responded to. We know we’re not perfect – no software company is! – and value the feedback from the field – both Cisco & partners. We’re not taking it personally – “we’re taking an interest” :)

Cheers

]]> By: Bennie Grant http://www.thecruftofmybrain.com/2009/08/11/arc-solutions-takes-it-personally/comment-page-1/#comment-9954 Bennie Grant Wed, 12 Aug 2009 19:54:05 +0000 http://www.thecruftofmybrain.com/?p=441#comment-9954 Well I have to say - I appreciate the offer - I was going to suggest that.... Arc Express v2.1 sr1 is the latest version, and has been around for a little while now. Visit http://register.arcsolutions.com to download it. I do have to point out that we STRONGLY recommend that installers review the pre-installation Tech Notes before diving in. As you have likely experienced, the CME is finicky over what we can & cannot do via an automated config process, therefore we have documented how the CME should be setup (mainly centering around the Operator handset - no templates etc). Most of our common queries are actually answered in the documents - as long as one takes the time to review them. The TechNotes are at: http://www.arcsolutions.com/north_america/services/technicaldocumentexpress.aspx When you download the product, it comes with a 45 day eval license out of the box, which should be enough to get you going.... As you rightly say, this is a sub $1,000 product, so of course it is expensive for us (Arc) to suppport for no charge - to that end, we've recently launched a new forum to help customers with support (there is also a "pay for" true maintenance option if customers want immediate phone response, as well as a free email support service). The forum is at http://forum.arcsolutions.com Give it a go and let me know how you get on! Well I have to say – I appreciate the offer – I was going to suggest that….

Arc Express v2.1 sr1 is the latest version, and has been around for a little while now. Visit http://register.arcsolutions.com to download it. I do have to point out that we STRONGLY recommend that installers review the pre-installation Tech Notes before diving in. As you have likely experienced, the CME is finicky over what we can & cannot do via an automated config process, therefore we have documented how the CME should be setup (mainly centering around the Operator handset – no templates etc). Most of our common queries are actually answered in the documents – as long as one takes the time to review them. The TechNotes are at: http://www.arcsolutions.com/north_america/services/technicaldocumentexpress.aspx

When you download the product, it comes with a 45 day eval license out of the box, which should be enough to get you going….

As you rightly say, this is a sub $1,000 product, so of course it is expensive for us (Arc) to suppport for no charge – to that end, we’ve recently launched a new forum to help customers with support (there is also a “pay for” true maintenance option if customers want immediate phone response, as well as a free email support service). The forum is at http://forum.arcsolutions.com

Give it a go and let me know how you get on!

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