I do appreciate the comments you make – and I would like to briefly respond…

We (Arc Solutions) have products on both the CUCM and CUCME platforms – predominantly in the CUCM/Enterprise space. We have various applications and options available – all purely for Cisco UC. As an international business, we do have a certified partner network across all major theatres (USA, UK, Asia Pac, Middle East) – albeit these are focussed on the Enterprise/CUCM side of the market.

Regarding the “jumping through hoops” to get a license/docs/software – I agree, this is something that has historically been a challenge for us. This has been due to the larger Cisco Solutions Plus & OEM agreements that we have in place with Cisco – and the need to host both the applications and crucially an automated, online licensing model. During the early stages of this, Arc Express downloaders were certainly hit with feeling some pain to get to the product! Believe me, this is now fixed – we have hundreds of Arc Express users out there – if the website was still having these issues then we wouldn’t be sleeping! That being said, if you have an old account on the site you may be affected – so when getting to the software, either setup a new account, or let me know your username and I can fix it for you…

Overall though – we do recommend feedback such as this, and this has been one of our motivators behind launching our new forum (http://forum.arcsolutions.com) – to give our customers a platform to get in touch and let us know their feedback!

Maybe the new version is all sunshine and roses. I certainly hope the previous version was written in Java because if that mess wasn’t Java…blech.

1) I agree with you…. Java does suck something that I would even let my ex girlfriend go near!

2) Thats why Arc Express isn’t written in Java. 100% Guaranteed!